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Payments - I cant pay during Checkout?

Last updated on 13/04/2019 05:23 in Payments Support
Posted By bryan

Question: What should I do if I can't pay during the checkout?


Answer: If you are experiencing any trouble with the following situations:

-I can't select any of  the different payment methods!

-The page is stuck on loading when I am getting forwarded to pay my checkout!

-I have any other payment related issue!

Then first we would like to ask to change the browser. So if you are using Internet Explorer for example, you can try to open our page with Google Chrome. This way many of the issues can disappear.  Problem not resolved yet? Please check first if you are using a phone to order and pay for a product, to try it on a desktop.

You don't have a desktop computer or the problem is still there even after following the steps? Please open a ticket on alibay.tech -> Top Right Navigation Bar: Open a Ticket and send us a Screenshot of the problem with a message briefly explaining the problem. We will get back to you as soon as possible to resolve the issue!

** The time is base on America/New_York timezone