Loading..

Orders - My Package is not here yet, what now?

Last updated on 13/04/2019 05:20 in Orders Support
Posted By bryan

Question: My package should have arrived 2 days ago, but it's not here yet, what now?!


Answer: That's not usual! But no worries, we will investigate this matter for you.


We will need some information, to locate your package and come up with a solution to get your package as soon as possible. Please do the following steps:

-Please open a ticket on alibay.tech -> Top Right Navigation Bar: Open a Ticket.

-Select Category Orders

-Take a screenshot or take the actual online order and add them in your ticket.

and send us the ticket with also a message included briefly explaining the problem. We will get back to you as soon as possible to resolve the issue!

** The time is base on America/New_York timezone